Support

General

What is the difference between the Huongthudecor™ Classic and the Huongthudecor™ Light range?

The Huongthudecor™ wall-mounted desk range is designed to enhance work–life balance, offering a refined workspace that disappears effortlessly at the end of the day.

The Huongthudecor™ Light range is supplied flat-packed for home assembly and supports up to 50kg. Available in five colours, it offers a choice of slim, tilt or extendable monitor mounts and suits those who already have their own monitor setup.

The Huongthudecor™ Classic range arrives fully assembled and supports up to 75kg, built around our custom, patent-pending hinge system for exceptional strength. It includes integrated electrical wiring, an extendable monitor mount as standard and interchangeable artwork. An optional pre-installed monitor and USB-C docking station can also be added for a complete, ready-to-use workspace.

The Classic range remains our most popular choice.

What material is the Huongthudecor™ made of?

The Huongthudecor™ Wall-Mounted Desk is made from high-density, premium-quality particleboard, using a mix of recycled wood from the forestry industry. The boards are locally sourced, FSC and PEFC certified, and selected to reduce CO₂ emissions and environmental impact.

The particleboard is lightweight yet strong, making the desk easy to mount while remaining durable. It is scratch-resistant and features antimicrobial properties for a long-lasting, hygienic finish.

Where can I find the Huongthudecor™ instructions?

Instructions for your Huongthudecor™ can be found on our installation page.

Will my monitor fit?

The Huongthudecor™ is designed to accommodate monitors without their original stands and is supplied with a universal VESA mount bracket. Your monitor must therefore be VESA compatible, with standard mounting holes on the back.

Please compare your monitor’s dimensions with those listed on the relevant Huongthudecor™ product page. If you are unsure, contact us and we will help.

Is my curved monitor compatible?

Curved monitor compatibility largely depends on the depth of the monitor’s full curve, which varies by model.

For Huongthudecor™ Classic desks, the maximum allowed depth is 6cm.

For Huongthudecor™ Light desks, the available depth depends on the monitor mount selected:
Slim mount: up to 8cm
Tilt mount: up to 6cm
Extendable mount: up to 5cm

Are monitors included in the Huongthudecor™ desk?

Optional pre-installed monitors and USB-C dock are available with the Huongthudecor™ Classic range and can be added when customising your Huongthudecor™ desk.

The Huongthudecor™ Light range does not include monitors or dock options, but it is ready for you to install your own.

Do you offer a home installation service?

We do not offer a home installation service. Comprehensive online instructions are provided to support straightforward installation.

Can the Huongthudecor™ desk be installed on both plasterboard and brick?

Yes. Brick and plasterboard fixing packs are supplied with your Huongthudecor™, designed for secure installation on either plasterboard or brick walls.

Is there a monitor mount included in the Huongthudecor™ range?

All Huongthudecor™ desks include a universal VESA mount.

The Huongthudecor™ Classic comes with an extendable VESA monitor mount as standard.

Huongthudecor™ Light range offers a choice of slim, tilt or extendable mount.

Will this work with the plug type used in my country?

The Huongthudecor™ Classic range includes 2 to 4 international power sockets, depending on the model you choose. These sockets are compatible with UK, US, EU Schuko and Australian plug types, with no adaptor required.

What is the difference between the i-tec Pro and the i-tec Mini?

i-tec Dock Mini

A compact USB-C docking station compatible with USB-C, USB4 and Thunderbolt laptops. Suitable for Windows and Apple devices. It provides up to 100 W Power Delivery for charging supported USB-C laptops, subject to host device compatibility.

Connection is via a single USB-C cable, enabling power delivery and connection of essential peripherals. Supports display output up to 4K resolution. No DisplayLink drivers required.

When connected to Apple computers with dual external screens, one display will extend while the second will mirror

If I opt for a dock, will I need external software installed on my computer?

If you have purchased a Huongthudecor Classic with the iTec Pro Dock you will need to download the relevant DisplayLink drivers for your laptop/MacBook to allow full use of the extended screen displays.

The iTec mini dock does not require drivers or other software to be downloaded.

To download the driver, please click the link below and select the relevant driver for your operating system, and follow the installation instructions within the downloaded file.

Displaylink Drivers

Is it possible to include both a docking station and front sockets?

At the moment, you can select either a docking station or additional front sockets, but not both together.

Can I use my desktop with the Huongthudecor™?

Yes, the Huongthudecor™ desk allows desktop use, with built-in access holes for routing cables to your monitors from the base.

Can I get a custom Huongthudecor™?

We are currently unable to accommodate custom designs due to the current high demand and ongoing projects. However, we encourage you to send in your custom request through our contact us form.

Do you have a showroom?

We don’t have a showroom, but you can view and customise our Huongthudecor desks on our online shop page.

Shipping

What courier do you use?

We ship with DHL.

How long will it take for DHL to deliver my Huongthudecor?

DHL UK Domestic Express 1-2 Days
DHL UK Express 1-3 Days ( Northern Ireland )
DHL Worldwide Express 1-3 Days
DHL Worldwide Express 2-4 Days (Australia)
DHL EU Economy 3-5 days

What countries do you ship to?

We currently ship to these countries:
Australia, Austria, Belgium, Canada, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States

I dont see my country listed, can you ship to me?

If your country is not listed, we are unfortunately unable to ship there at present. However, we are working to add more shipping destinations in the future.

We recommend signing up to our newsletter so that you will be notified as soon as new locations are added.

Do I have to pay any taxes or duties?

Huongthudecor desks shipped outside the UK will not include VAT. These orders will be subject to local import duty and local taxes in the destination country.

How much will I have to pay for Tax and duties?

This will vary based on the country. Please view the Import Duty Guidance table linked.

How are shipping rates calculated?

Shipping rates are calculated based on your shipping address entered on the checkout page. The rates are determined by the weight and size of the package, as well as the destination.

Can I track my delivery?

Yes, once your order is dispatched, you’ll receive a notification and tracking number

Can I change my delivery date after my order has shipped?

If your order has already been dispatched, you can easily change the delivery date using the DHL On Demand service.

Huongthudecor™ Light range offers a choice of slim, tilt or extendable mount.

Can you hold my Huongthudecor while I'm travelling?

If your order hasn’t been shipped, please let us know as soon as possible, and we’ll arrange to hold your Huongthudecor until you return from your travels.

Huongthudecor™ Classic

How is the Huongthudecor™ Classic powered?

The Huongthudecor™ is powered by a single detachable power cable, available with UK, US, EU (Schuko) or Australian plug types.

How many power sockets does the Huongthudecor™ Classic include?

Huongthudecor™ Classic Single models include 2 international sockets as standard, while Huongthudecor™ Classic Duo models include 4 international sockets as standard.

Is there storage for my laptop?

The Huongthudecor™ Classic provides storage for laptops up to 16″ behind the monitors and includes extendable monitor mounts as standard.

Can I use my own monitor?

Yes, you may install your own monitor and devices. Optional pre-installed monitors and USB-C docking stations are available with the Huongthudecor™ Classic for a more integrated setup.

Please ensure your monitor dimensions are suitable and that it is compatible with the Huongthudecor™ prior to purchase.

Does the Huongthudecor™ Classic require home assembly?

The Huongthudecor™ Classic is delivered fully assembled, with the option to include integrated monitors and USB-C docking, or supplied ready for you to install your own display and devices.

Huongthudecor™ Artwork

What materials are used for the Huongthudecor™ artwork?

The Huongthudecor™ artwork is a 330 gsm, 100% cotton canvas print, mounted on plywood and set in a wooden frame.

Can I choose my own picture on my Huongthudecor™?

Yes, you can easily personalise your Huongthudecor™ artwork by uploading your own image during customisation.

What image size and resolution should I use for my own picture?

When uploading an image, please ensure:

Landscape orientation (recommended)
A minimum resolution of 300 DPI
The image is clear and sharp, not blurry or pixelated
The original file is used where possible (for example, directly from a camera or phone, rather than a screenshot or compressed file)

How will I know my own picture will print well?

All images are checked before printing, and a proof is sent for approval. If the quality is not suitable, we’ll ask for a higher-resolution image. Production will only begin once the image has been approved.

Which file format should my picture be in?

We accept most common image file formats, including PSD, JPEG/JPG, PNG, PDF, SVG, HEIF/HEIC and RAW camera files (such as CR2, NEF and ARW).

Is the artwork detatchable?

The Huongthudecor™ Classic artwork is fully detachable, allowing you to easily swap it out at any time.

Can I get Artwork with a Huongthudecor™ Light?

Artwork is only included with the Huongthudecor™ Classic range.

Can I change the picture option after placing my Huongthudecor™ order?

If your order hasn’t shipped yet, we can help update your picture option, just contact us by email as soon as possible.

Huongthudecor™ Light

Does the Huongthudecor™ Light require home assembly?

The Huongthudecor™ Light range is supplied as a flat pack and is designed for home assembly.

Does the Huongthudecor™ Light come with monitors?

The Huongthudecor™ Light does not include integrated monitors or docking. It is designed to give you the flexibility to install your own display and devices to suit your workspace

What is the difference between the monitor mount options?

We offer three monitor mount options for the Huongthudecor Light™

Tilt mount: A fixed mount with vertical tilt only. Suitable for monitors up to 6 cm deep.

Slim mount: Designed for deeper monitors, allowing up to 8 cm depth, with limited adjustability.

Extendable mount: Fully adjustable with tilt, swivel and rotation. Suitable for monitors up to 5 cm deep and required if you want laptop storage behind the screen.